Walnut Pages Service Agreement
Who: Walnut Automation LLC, doing business as Walnut Pages, Denton County, Texas (we, us), and the business named when you add your card (you). How you accept: you tick the box when you add your card, or reply I agree to the email that sends you this page. Either one is your signature, and you confirm you’re allowed to agree for the business. We both agree to sign, send and keep this agreement and notices electronically. We keep a copy of the version you accepted, and you can ask for it any time. Version 0.3.
1. Your plan. Website: $99 a month, month to month. It includes the site we already built, live on your domain; hosting, security (https) and speed, with nothing for you to update; content changes by email, up to 10 requests a month (section 7); menus, events and open-now status kept current from what you already update, where that’s possible; a “Google Check-up at launch (main category, hours, website link, basics)”; a short plain-English monthly report; and a fresh design once a year on request, after your first 12 months. Texas sales tax is added on top of this price.
2. Paying. “Nothing until it’s live. No setup fee, and no charge until the site is live on your domain.” We save your card when you sign up and make the first charge the day the site goes live on your domain. After that you pay monthly by card through Stripe, and the plan renews automatically each month until you cancel. You can change your card, see your receipts or cancel on your billing page (we send you the link at launch). If a payment fails, we email you. If it stays unpaid 14 days after it was due, we may take the site offline until it’s paid, after emailing you first. The unpaid month is still owed. Once it’s paid, we put the site back promptly, and your plan carries on from your usual billing date. If it’s still unpaid 60 days after it was due, we may end the service (section 13), and it stays owed. If a charge looks wrong, email us first and we refund any mistake; if you dispute it with your bank instead, we may pause the service until it’s settled. We can change the price by email. A new price applies only to a renewal that starts at least 30 days after the email that states it. Keeping the service after that is acceptance; you can cancel before then.
3. Cancelling. “No contract. The plan is month to month. Cancel any time: your plan runs to the end of the month you’ve paid for, then stops.” (“No contract” means no minimum term and no cancellation fee; this page is still the agreement between us.) Cancel on your billing page or by email. You keep the full service until that month ends, and nothing more is charged after it. Because you only ever pay for the month you’re in, there’s no refund for part of a month.
4. What’s yours. “Your domain, your email, your words and your photos are always yours. The site itself (its design and files) is yours to keep after 12 months as a customer, counted in months of service, not payments, whether you stay or leave. Leave sooner and you keep your content; the design stays with us. Every yearly fresh design is yours the day it goes live. Nothing restarts the 12 months.” On the day the site (or a yearly fresh design) becomes yours, we automatically assign to you all the copyright we have in its design and files, except the shared building blocks and anything other companies own. This agreement is our signed written transfer: Walnut Automation LLC signs it by sending the email that confirms your acceptance, and on the day the site becomes yours the founder also emails you a short signed confirmation. Some building blocks are shared by every site we make, such as the code for hours and menus. For those you get a permanent, free, worldwide right to use, copy and change them as part of your site, and to let anyone you hire do the same; we can’t take that right back. Fonts, photos and maps from other companies stay under their own licenses, and we tell you which ones your site uses. Your domain is registered in your name, at a registrar you pay, and we never hold its login.
5. When you leave. The site stays live through your last paid day. If you’ve had fewer than 12 months of service, we then take it down, and we send you your words and photos if you ask. At 12 months or more, ask us before, or within 30 days after, your last paid day (including if the service stopped for non-payment), and we’ll send you the site’s files (the finished site plus its content files), which work with any host that serves plain web files; we include short instructions. Your domain and its settings stay in your own account the whole time. When you leave, you or your new host change the one www record you added at launch. Until you do, that address shows no site once ours comes down. We never touch your email (section 6). Automatic updates (menus, events, posts, open-now) stop. Remove our Manager access on Google, if it’s still there, and any role our account has on your Facebook Page, and we’ll remove ourselves too.
6. Email. “Email stays where it is.” “We never move it. If it’s bundled with old hosting you want to cancel, we set up a new mailbox for you, free, with a provider you pay directly: Purelymail (about $10 a year for all your mailboxes, email only), Zoho Mail, or Google Workspace (about $7 per person per month, with calendar and documents). The account is in your name, never ours.”
7. Changes and support. “Email what you want changed. Our AI prepares it and you see a private preview before anything goes live; nothing publishes without your OK. Live within 2 business days of a complete request and your OK; closures and today’s hours the same business day when you email by 2 PM Central. The founder reviews every change, except that hours, dated closures and event-time fixes can go live on your OK alone if you opt in, once five earlier changes have been through founder review. No self-edit login at launch.” Business days are Monday to Friday, except U.S. federal holidays, Central Time. Automatic updates from your calendar, menu or posts (section 11) publish without a preview; asking us to turn them on is your OK for them. “Up to 10 change requests a month. A change request is one email asking us to update what’s already on your site: text, photos, hours, prices, menu items, events. Hours and closure fixes don’t count toward the 10, and neither does anything that updates itself from your calendar, menu or posts. New work (a new page or section, a new feature, a redesign) isn’t a change: we quote it first, and the same goes for any single request that would take more than about an hour. Past 10 in a month, we tell you before doing more, and the rest wait for the next month unless you’d like a quote.” “Support is by email. Changes, questions and reports all go through email.” The only calls are the screen-share for switching your domain, if you want one.
8. Permissions you give us. (a) Your social posts. You ask us to show posts from your own public Instagram and Facebook accounts on your site, and to read them through Meta’s tools for that one purpose. We use that data only for your site, keep it apart from other customers’ data, and stop when you tell us to or when you leave. You agree not to use anything we pass to you from Meta’s tools in a way Meta’s Platform Terms don’t allow. (b) Your Google listing. You add us as a Manager on your Google Business Profile, and you stay the Owner. We use that access only for the Google Check-up at launch. You can remove us at any time, and once the Check-up is done, removing us changes nothing about your plan. (c) Your content. You let us use your words, photos and logo to build, run and update your site. We may also show your live site as an example of our work, unless you tell us not to. (d) Your data. We use what you send us, and what your site collects (such as messages sent through its forms), only to run your site, and we never sell it. We delete it within 90 days after you leave, except billing records we must keep for taxes and our copy of this agreement. If someone gets into it without permission, we tell you promptly. The privacy notice on your site is yours; we can add a standard one for you.
9. Your content is your responsibility. You confirm that you have the right to use everything you give us (you made it, or you have permission). You also confirm that your facts are right: prices, hours, claims and licenses. We may refuse, or take down, anything that looks unlawful or that someone says infringes their rights, while it gets sorted out.
10. Not included, and never promised. “Not included, quoted separately: new pages or features, booking/ordering/store builds, photo shoots, Google suspension appeals, paid ads.” “Never promised: rankings, calls, reviews, AI citations.”
11. Outside services your site reads from. Parts of your site update themselves from services you already use, such as your calendar, your ticketing or menu page, Instagram or Stripe. Other companies run those services, not us. They can change them, close them, or block how we read them at any time, without telling us, and some offer no official way to read them, so we read what they show the public. We check these updates every night and work to fix a broken one quickly, but we can’t promise that every one keeps working. While one is broken, your site keeps showing the last information it got, or hides it once it’s out of date, and you can send the update by email instead (section 7). If a service changes so that we can no longer read it at all, we tell you and offer another way, usually changes by email. A connection that stops working isn’t a breach of this agreement and doesn’t by itself entitle you to a refund; you can always cancel (section 3).
12. Limits. We work to keep your site up, fast and correct. Still, the internet and the services your site relies on (hosting, Google, Meta, your registrar and the services in section 11) sometimes fail, so we can’t promise there will never be an outage or a mistake. Tell us and we fix it. THE MOST WE OWE YOU FOR ALL CLAIMS IS WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT CAUSED THE CLAIM. NEITHER OF US IS LIABLE FOR INDIRECT LOSSES, SUCH AS LOST PROFITS OR LOST SALES. THESE LIMITS APPLY EVEN IF THE LOSS CAME FROM OUR OWN NEGLIGENCE. They don’t apply to fraud, gross negligence or willful misconduct, and they don’t reduce any refund we owe under section 13 or our ownership and file obligations under sections 4 and 5. None of this limits anything the law doesn’t allow to be limited.
13. If we end or pause the service. We can end the service at any time, for any reason, by email, with at least 30 days’ notice. We can pause or end it right away, without that notice, if a payment stays unpaid as section 2 describes (pause after 14 days, end after 60); if the site or anything on it would break the law or someone else’s rights; if the site or our service is used for fraud, spam, harassment or abuse, or to attack our systems or anyone else’s; or if keeping it running would put our systems or other customers at risk. Whenever we end it, we refund the unused part of any month you’ve already paid for, and section 5 applies as if you had left. If we end it before your 12 months for any reason other than those listed above, the site is yours as if you had reached 12 months: you get its files under section 5, and the transfer in section 4 happens on your last day of service. We can also stop offering a feature or a connection, or change how the service works, as long as what section 1 lists stays included. Sections 4, 5, 8(d), 9, 12 and 15 still apply after the service ends.
14. Notices and changes. Notices go by email: to the address you gave when you paid, and to us at hello@walnutpages.com. A notice counts when it reaches the other’s inbox; a bounced email doesn’t count. We can update this agreement by emailing you at least 30 days before the update starts. An update applies only from its start date, never to a dispute already raised, and never takes away anything in section 4. Keeping the service after the start date is acceptance; to stay on the old terms, cancel before then, and they apply until your plan stops. This page is the whole agreement between us about the service. The words in quotation marks are from our published offer; if anything said elsewhere (our website, an email or a conversation before you signed up) differs from this page, this page controls. Texas law governs it, and we both agree Denton County, Texas, is a proper place for any lawsuit about it. Small claims can go to justice court. Nothing in this agreement waives your rights under the Texas Deceptive Trade Practices Act.
15. Other legal terms. (a) As is. We perform the service with reasonable care and skill, and we meet the express promises in this agreement. APART FROM THOSE, AND TO THE EXTENT THE LAW ALLOWS, THE SERVICE IS PROVIDED AS IS, WITHOUT ANY OTHER PROMISE OR WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND GOOD AND WORKMANLIKE PERFORMANCE. (b) You cover us. YOU COVER OUR REASONABLE COSTS ONLY FOR CLAIMS SOMEONE ELSE MAKES AGAINST US BECAUSE OF CONTENT OR FACTS YOU GAVE US OR APPROVED, OR BECAUSE OF HOW YOU USE YOUR SITE, EXCEPT TO THE EXTENT OUR OWN NEGLIGENCE, OUR AI OR SOMETHING WE SUPPLIED CAUSED IT. (c) Your OK. Our AI prepares changes and you see each one before it goes live (section 7). Your OK authorizes us to publish it and confirms any facts you supplied or checked. It doesn’t make you responsible for our code or our mistakes. (d) Out of our hands. Neither of us is responsible for delays or failures caused by things outside reasonable control, such as outages at the companies the internet and your site run on, natural disasters, or government action. (e) Moving the agreement. We may transfer this agreement to a business that takes over ours, and we’ll tell you if we do. You may transfer it to someone who buys your business, with our OK, which we won’t unreasonably refuse. (f) The rest stands. If a court finds part of this agreement unenforceable, the rest still applies, and not enforcing a term once doesn’t give it up. (g) Separate businesses. We are independent businesses; neither is the other’s employee, partner or agent.